Q. Why have I got an invoice?
When books become very overdue or are reported lost we invoice you. All invoices incur a handling charge of £10 which is payable even if the books are returned to us. To avoid receiving an invoice for overdue/lost books please ensure you: return or renew books on time; never loan items out for other people; never loan your library books to other people. If you know you have lost a book please report it to staff at the Reception Desk and they will talk you through the options of replacing it.