Q. What if my books don’t arrive?
If your books do not arrive within three days of receiving your dispatch notice, you should contact email@example.com, providing full details of the order number. If you live in a shared dwelling, please be sure to check with other occupants in case they have picked your parcel up by mistake. The John Smith’s Group will not be able to assist with items which have not been delivered if you fail to advise them within 25 days of the dispatch email being issued.
N.B. If students are found to have made fraudulent claims for non-delivery for books that have been delivered to them, they may be subject to disciplinary action by Coventry University.