Q. What if I change or transfer to a different course after ordering my books from the online book store?
Books purchased via the online book store can be returned within two weeks of dispatch, provided the books have not been used or damaged in any way. Returns should be arranged with firstname.lastname@example.org and should be sent via Registered Mail. Refunds will be issued within one week of receipt. The credit you are allocated may vary for different course stages. As such, the credit you have been allocated will be amended to reflect the entitlement for the course you are now on. If you have already used your credits the new balance will reflect books already purchased. For the full refunds and returns policy see the returns policy on John Smith's website.