Why have I got an invoice?

Answer

When the library items become very overdue or are reported lost we invoice you. All invoices incur a handling charge of £10 which is payable even if the items are returned to us. To avoid receiving an invoice for overdue/lost items please ensure you: return or renew items on time; never loan items out for other people; never loan your library items to other people.

If there're any issues with your loaned item, please see our Item Queries page for more information. 

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  • Last Updated Aug 25, 2022
  • Views 186
  • Answered By Paul Smith

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