Can I get a refund of my print credits?

Answer

We recognise that occasionally printing doesn't work as it should - perhaps the printer jammed, or the print didn't come out. In that case, please call Digital Services on 02477 657777, and they will process a refund for you. You need to contact them on the same day that the print-out failed, otherwise they cannot process a refund.

There is also no facility to claim back unspent credit as a monetary refund at the conclusion of your course. Any residual amount will be lost on the expiry of your course registration.

Please see the Digital Services article on this subject for further information: How do I buy photocopy and print credits? Can I get a refund if a print fails?

  • Last Updated Oct 30, 2025
  • Views 1
  • Answered By Sindy Wan

FAQ Actions

Was this helpful? 0 0

Contact Us

If you can’t find the answer to your question, you can ask it online via the button below or use the Live Chat pop-up option at the bottom of the page.
Alternatively you can contact us in the following ways:
+44 (0)24 7765 7575
+44 (0)24 7765 7575
ask-a-librarian.lib@coventry.ac.uk
ask-a-librarian.lib@coventry.ac.uk
Academic Liaison Librarians
Academic Liaison Librarians
@CovUniLibrary
@CovUniLibrary
@covunilibrary
@covunilibrary
@Covunilibrary
@Covunilibrary
Visit us
Visit us more info
If you are in the library building, you can speak to one of our friendly team at the Welcome Desk or stop one of our roving enquiry team in the purple t-shirts.
If you are in the library building, you can speak to one of our friendly team at the Welcome Desk or stop one of our roving enquiry team in the purple t-shirts.