How to access Citrix

Answer

This article has links to the Citrix knowledge articles needed for the setup and use of Citrix Workspace.
To view the following hyperlinks, please LOG IN on the Digital Services Portal first

**In the majority of use cases you should use the Citrix Workspace app. The app, which can be downloaded onto various devices, can be found HERE

Citrix is also available via your browser by going to https://coventryuniversity.cloud.com**

**Please skip this first step if you've already setup a token for Citrix and can log in**

Citrix Workspace - Multi-Factor Authentication Token Setup

Every time you log into Citrix, you'll need to enter a token as a form of multi-factor authentication. You'll obtain this token by adding a Citrix account to your Microsoft or Google Authenticator app. The guide below will show you how to install and setup your Microsoft or Google Authenticator app and add a Citrix account to it.

Citrix Workspace - Multi-Factor Authentication

Once you have a Citrix account within your Authenticator app, click on any of the following articles depending on what you want to use:

Citrix Workspace - Virtual Applications

Virtual Applications allows you access to University apps, without having to actually install anything on your physical device.

Citrix Workspace - Virtual Applications

Citrix Workspace - Staff Virtual Desktop

This guide is for using the Staff Virtual Desktop which is the replacement for the old Staff Remote Desktop Service. The Staff Virtual Desktop Service provides staff with a modern Windows 11 interface, accessible from any device. You will have access to Office apps, One Drive and applications such as Universe and Filestream.

Citrix Workspace - Staff Virtual Desktop

Citrix Workspace - Accessing Citrix through the app or Web Portal

Download and use the Citrix Workspace app, or log into the web portal on any Windows or Apple device.

Citrix Workspace app or web portal

Citrix Workspace - Frequently Asked Questions

Citrix Workspace - Frequently Asked Questions

Citrix access issue articles

The following articles are fixes you can try for the 'Invalid username, password or token' error you may get when logging into Citrix.

Removing & re-adding the Citrix account within Microsoft Authenticator app (iPhone)

Removing & re-adding the Citrix account within Microsoft Authenticator app (Android)

Setting the time to automatic to help with Citrix authentication issues (iPhone)

Setting the time to automatic to help with Citrix authentication issues (Android)